Bookings Help

Can anyone use online bookings?

No, to use the online bookings service you must have a valid tennis or gym membership.

I don’t have a membership, how do I get one?

You can get a card at one of our sports facilities (Battersea Park Millennium Arena, Tooting Bec Athletics Track, Barn Elms Sports Centre or Battersea Sports Centre). For further details click on www.enablelc.org/els

I’m unable to register, what’s the problem?

It could be because you’ve had a membership card in the past and we still hold your details which don’t match the ones you are trying to register with. Please contact the facility your membership is held

I’m unable to login because I’ve forgotten my username or password.

Please email active@enablelc.org

I’m a junior, can I book online?

Yes, but you will need to get a parent or guardian to make the booking on your behalf because they will need to pay for it if the booking is chargeable. To receive the junior price the junior must have the appropriate membership.

Where can I find the phone number of my local leisure centre?

For contact details and other information, click www.enablelc.org/els

Can I pay for my booking online?

Yes, in fact all bookings online must be paid for at the time of booking.

How do I cancel a booking once I have submitted it?

We operate a no refund policy on all bookings where a payment has been made. However, customers can transfer a booking to another date and time at the same site by contacting the site where the original booking was made. All transfers are subject to availability.

I’m no longer receiving my booking confirmation emails.

This could be because you have changed your email address from the one you registered with. Please contact the sports facility to update your details.

Can I book online 24 hours a day?

Yes.

How many days ahead can I book activities for?

Cardholders are able to book 7 days in advance.

Why isn’t my search showing any available times?

It might be because the class or activity is fully booked or it isn’t available at that time.

What is the latest I can book a class or activity, prior to its start time?

You can book up to 20 minutes before the start time.

Why am I unable to book some activities online but can book them at the leisure centre?

Some activities require customers to complete an application form such as an induction, party or room hire. If you contact the sports facility staff will be able to explain fully. We will be expanding what is available online in 2019.

What are the ‘Basket’ and the ‘Checkout’?

All the items you book are stored in the Basket until you are ready to go to the Checkout, where you can complete your booking.

How can I view my future bookings and bookings I’ve made in the past?

Once you have logged in, click the ‘Account History’ button on the right hand side. Any bookings you are in the process of making will not show in this list until you have completed the booking process.

How do I log out of online bookings?

Clicking the ’Log Off’ button at any time during your booking will cancel the booking process.

How can I get further help on how to use online bookings?

For further help and information, please email active@enablelc.org. Please do not send booking requests to this address.